Privacy Policy
Last Updated: October 2026 · Compliance Standard: India Digital Personal Data Protection (DPDP) Act, 2023 & Information Technology Act, 2000
Shiperon (https://shiperon.com), operated by Shiperon ("Shiperon", "we", "us", or "our"), respects your privacy and is committed to protecting personal data in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
This Privacy Policy explains how we collect, use, process, and protect information from:
- Registered Sellers / Merchants using our logistics aggregation SaaS platform; and
- Recipients / Consignees submitting their delivery address and verifying their mobile number via OTP for shipment fulfillment.
From Registered Sellers (Merchants): Name, business/trade name, email address, mobile number, pickup warehouse addresses, GSTIN, PAN, and Udyam/MSME details for mandatory courier KYC; payment transaction records when purchasing Prepaid Shipping Credits or paying freight invoices via our payment gateway partners; and product reference details (names, images, dimensions, weight) uploaded to the Smart Catalog solely for shipment reference and waybill generation.
From Shipment Recipients (Consignees): Full name, complete postal delivery address (including PIN code and landmarks), and mobile phone number submitted via a Seller's Shiperon address-capture link, along with OTP verification timestamps and logs.
We process collected data strictly for logistics, address verification, and shipment fulfillment purposes:
- OTP-Based Address Authentication: To verify that the delivery address and mobile number submitted by a Recipient are genuine, preventing fake shipment entries and reducing Return-to-Origin (RTO) losses for Sellers.
- Waybill & Shipping Label Generation: To automatically populate verified pickup and delivery addresses for generating courier airway bills (AWBs) and shipping labels.
- Courier Partner Fulfillment: To transmit shipment booking details to the Seller's selected third-party logistics provider to pick up, transport, and deliver the parcel.
- Shipment Tracking & Alerts: To send transactional SMS, WhatsApp, or email notifications regarding OTP verification, shipment dispatch, and tracking updates.
- Billing, Security & Legal Compliance: To manage Seller Prepaid Shipping Credit ledgers, generate GST freight invoices, prevent fraud, and comply with applicable Indian laws.
Shiperon never sells, rents, or trades Seller or Recipient personal data to third-party marketers. We share information only with trusted service providers strictly necessary to operate our services:
- Logistics & Courier Partners: Recipient name, delivery address, and phone number are shared with integrated courier companies (such as Delhivery, Shadowfax, XpressBees, etc.) solely to execute physical parcel delivery.
- SMS / OTP Gateway Providers: Mobile numbers are transmitted through secure telecom/SMS gateways to deliver authentication OTPs and tracking alerts.
- Payment Gateway Partners: Seller billing details are processed via RBI-compliant payment aggregators strictly for purchasing Prepaid Shipping Credits and SaaS fee collection.
- Law Enforcement / Regulatory Authorities: Where required by law, court order, or governmental authority under Indian jurisdiction.
For Seller Data: Shiperon acts as a Data Fiduciary for account management, KYC verification, and billing of registered Sellers.
For Recipient Address Data: When a Recipient submits their delivery address via a Seller's link, Shiperon processes that data on behalf of the Seller strictly to verify the address via OTP and facilitate courier booking.
We implement industry-standard encryption (SSL/TLS), secure database access controls, and token-based authentication to safeguard all personal and shipment data. We retain shipment records, waybill logs, and billing invoices for the period mandated under Indian tax, GST, and Information Technology laws.
We use essential cookies and session tokens to keep Sellers logged into their dashboard, maintain security, and analyze basic platform performance. We do not use intrusive third-party advertising trackers on Recipient address-capture pages.
7. Grievance Officer (Under IT Rules & DPDP Act)
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, for any questions or grievances regarding your personal data, please contact our Grievance Officer:
Name: Naveenkumar Karuppasamy
Designation: Grievance Officer – Shiperon
Address:Erode District, Tamil Nadu, India
Email: support@shiperon.com
Working Hours: 24/7