Refund and Cancellation Policy

1. Shipment Booking Cancellations

Merchants using Shiperon may cancel any generated shipment order or Air Waybill (AWB) directly from their portal dashboard at any time prior to physical pickup handover to the courier representative.

• Upon cancellation confirmation, the full freight charge deducted for that consignment is instantly credited back to the merchant’s prepaid shipping credits balance.
• No cancellation penalties are charged if cancelled before courier pickup dispatch.

2. Unused Shipping Credits Refund & RBI Closed-System Trade Advance

Prepaid Shipping Credits deposited into a Shiperon account via payment gateway (Cashfree) are strictly a B2B commercial trade advance solely designated for purchasing third-party logistics and courier freight services:

• Non-Withdrawable as Cash at Will: In accordance with RBI Closed-System Prepaid Instrument regulations, freight credits do not constitute a demand deposit, savings balance, or general-purpose payment instrument and cannot be encashed or withdrawn at will.
• Account Closure & Final Settlement: If a merchant decides to permanently close their Shiperon account, any verified, unutilized freight credits (remaining after full audit reconciliation and settlement of all completed, in-transit, or RTO shipment freight dues) are eligible for a refund.
• Refund to Original Payment Source: Approved unutilized freight credit refunds are processed strictly back to the merchant's original source payment method (Bank Account / UPI / Debit/Credit Card) within 5 to 7 working days.
• Requests must be submitted to support@shiperon.com from the merchant's registered email address, specifying the registered business details and reason for account termination.
• Promotional recharge bonuses or introductory credits are non-refundable and cannot be cashed out or encashed.

3. Support & Grievance Redressal

If you have not received an approved credit refund after 7 working days, please contact our billing desk with your Transaction ID: