Shipping and Delivery Policy

1. Consignment Processing & Courier Handover SLA

When a recipient submits an OTP-verified delivery address via a Shiperon Smart Product Catalog link, or a registered merchant books a consignment via the Shiperon aggregator platform:

• Consignments are packaged, labeled with official 4x6 barcode thermal labels, and manifest-verified.
• Parcels are handed over to our licensed third-party courier partners within 24 hours of booking confirmation.
• Same-day courier hub dispatches apply for consignments booked prior to the 4:00 PM IST daily cutoff.

2. Domestic Delivery Timelines (Pan-India Zones)

Domestic shipping delivery takes 2 to 5 business days depending on destination pincodes:

* Remote special destinations (North East, Jammu & Kashmir, Andaman & Nicobar islands) may require 5 to 7 business days under standard air/surface carrier regulations.

3. Live Consignment Tracking

Immediately upon courier scan, an automated SMS containing the tracking Air Waybill (AWB) number and direct URL is dispatched to the recipient's mobile number. Consignments can be monitored 24/7 at shiperon.com/track.

4. Undelivered Shipments & NDR Protocols

If a delivery attempt fails due to recipient unavailability or incorrect address, an automated Non-Delivery Report (NDR) workflow triggers WhatsApp verification to coordinate a second or third attempt before initiating a Return to Origin (RTO).

5. Operating Entity & Logistics Contact