Terms and Conditions
Last Updated: October 2026 · Governing Law: Information Technology Act, 2000 & Indian Contract Act, 1872
Welcome to Shiperon (https://shiperon.com), operated by Shiperon ("Company", "Shiperon", "we", "our", or "us"). By accessing or using our website, software-as-a-service (SaaS) dashboard, APIs, smart product catalog links, or automated OTP address-capture utilities (collectively, the "Platform"), you ("User", "Merchant", "Seller", or "Recipient") agree to be bound by these Terms and Conditions ("Terms").
1. Nature of the Platform & Non-E-Commerce Declaration
1.1 B2B Logistics & SaaS Utility Only: Shiperon is strictly a technology-driven Courier Aggregation, Shipping Management, and Automated Address Verification SaaS Platform designed for independent retail and social sellers.
1.2 Not an E-Commerce Operator or Marketplace: Shiperon is NOT an "e-commerce marketplace" or an "Electronic Commerce Operator" as defined under Section 2(45) or Section 52 of the Central Goods and Services Tax (CGST) Act, 2017.
1.3 No Sale of Goods or Product Payment Settlement:
- Shiperon does not own, sell, resell, manufacture, or warrant any products displayed by Sellers.
- No purchase, checkout, or commercial sale of goods takes place on or through the Platform.
- Shiperon does not collect, process, hold, or settle payments for products between Sellers and their customers ("Recipients"). Any commercial transaction or payment for goods occurs strictly outside the Platform directly between the Seller and the Recipient.
2. Smart Product Catalog & OTP Address Capture Utility
2.1 Reference Purpose Only: The Platform provides Sellers with a "Smart Product Catalog / Shipment Reference Link" feature. Sellers may upload product images and descriptions solely to help their Recipients visually verify the item for which a shipment is being arranged.
2.2 Automated Address Collection & OTP Verification: When a Seller shares a shipment reference link with a Recipient, the Recipient submits their Name, Mobile Number, and Delivery Address, and authenticates the submission via a One-Time Password (OTP).
2.3 Objective of Verification: This utility exists strictly to:
- Eliminate manual address typing errors by the Seller;
- Verify the authenticity of the Recipient's contact details and delivery intent via OTP;
- Reduce fraudulent shipment requests and Return-to-Origin (RTO) losses; and
- Automatically format verified address data for instant courier waybill (AWB) generation.
3. Seller Account Registration & KYC Compliance
3.1 Eligibility: To use Shiperon's shipping aggregation services, Sellers must register an account and complete mandatory Know Your Customer (KYC) verification (such as PAN, Aadhaar/Business Registration, GSTIN if applicable, and pickup address verification).
3.2 Account Responsibility: Sellers are solely responsible for maintaining the confidentiality of their login credentials and for all shipment bookings initiated under their account.
4. Prepaid Shipping Credits, Freight Charges & Billing
4.1 Prepaid Shipping Credits (Closed B2B Trade Advance):
- All payments made by registered Sellers on the Platform via integrated payment gateways are strictly B2B trade advances towards Prepaid Shipping Credits ("Freight Credits") and SaaS platform fees.
- Not a Third-Party Payment Instrument: Freight Credits represent an advance payment solely for purchasing logistics and courier services offered by Shiperon. Freight Credits do not constitute a "Prepaid Payment Instrument (PPI)," semi-closed payment instrument, or banking deposit under Reserve Bank of India (RBI) regulations.
- No Cash Withdrawal or Transfer: Freight Credits have no independent monetary value outside the Platform, cannot be transferred to any third party, do not earn interest, and cannot be withdrawn as cash to a bank account. Any refund of unutilized Freight Credits (such as upon permanent account closure) shall be processed strictly back to the Seller's original source payment method in accordance with our Refund Policy.
4.2 Weight Discrepancy & Volumetric Weight: Shipping charges are calculated based on either Dead Weight (actual physical weight) or Volumetric Weight (Length x Breadth x Height in cm / 5000), whichever is higher, as measured by the respective third-party Courier Partner. If a Courier Partner flags an upward weight discrepancy during transit sorting, the differential freight charge (along with applicable GST) will be automatically deducted from the Seller's Available Freight Credits.
4.3 RTO (Return to Origin) Charges: While OTP address verification minimizes fake requests, if a shipment remains undelivered due to Recipient unavailability, refusal, or incorrect address, the Courier Partner will initiate an RTO. Standard RTO freight charges as per the Seller's rate card will be deducted from the Seller's Available Freight Credits.
5.1 Prohibited Goods: Sellers shall not book shipments containing any illegal, hazardous, dangerous, or prohibited goods under Indian law, IATA regulations, or the policies of our integrated Courier Partners (including explosives, flammable items, narcotics, contraband, currency, bullion, jewelry, firearms, or unapproved perishables).
5.2 Liability: The Seller assumes 100% legal and financial liability for the contents of every parcel handed over to the Courier Partner.
6. Role of Third-Party Courier Partners & Limitation of Liability
6.1 Technology Aggregator Role: Shiperon acts solely as a technology facilitator connecting Sellers with third-party logistics providers (e.g., Delhivery, Shadowfax, XpressBees, and others). Shiperon does not physically handle, transport, or warehouse parcels.
6.2 Transit Delays, Damage, or Loss: Delivery timelines displayed on the Platform are estimates provided by Courier Partners. In the event of lost or damaged shipments during transit, liability shall be strictly governed by the respective Courier Partner's policy and standard shipment liability limits.
6.3 No Liability for Underlying Goods: Shiperon shall never be liable to any Recipient for product quality, defects, delayed dispatch by the Seller, or any dispute regarding payments made by the Recipient directly to the Seller outside the Platform.
7. Indemnification
The Seller agrees to indemnify, defend, and hold harmless Shiperon, its proprietors, directors, employees, and affiliates from and against any claims, tax demands (including GST/indirect tax inquiries regarding the Seller's goods), penalties, losses, or legal actions arising out of the Seller's breach of these Terms, misrepresentation of parcel contents, or disputes with Recipients.
8. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Indian Contract Act, 1872. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Erode, Tamil Nadu, India.