Claims, Liability & Penalties

Who is responsible for the contents

You are the shipper of record. The carrier contracts with Shiperon, and Shiperon contracts with you — which means the declaration you make at booking is the declaration that decides liability.

• Declared and permitted cargo — carrier liability applies as per contract
• Undeclared restricted cargo — liability passes to the seller
• Wrong weight or wrong value declared — the difference is recovered on audit

What a seizure actually costs

• The freight charge for the shipment is not refunded
• The carrier penalty and disposal charge are billed to you
• The customer still has to be refunded for a parcel that never arrives
• Repeat violations can suspend your account

Damage and loss claims

• Raise the claim from the shipment detail page within 7 days of delivery
• Keep the original box, cushioning, and label until the claim closes
• Photograph the outer box, the inner packing, and the damaged item separately
• Claims are rejected when the packaging does not match this guide

How freight is charged back

Financial recoveries are applied to your Prepaid Shipping Credits as a debit entry, with the reason recorded on your passbook so it can be audited line by line.

• Every recovery appears as a separate passbook debit with a reference
• Weight discrepancy recoveries are billed at the carrier's scanned weight
• Disputed recoveries can be raised from Weight Disputes within 15 days